ENGINEERING SERVICE

With the aim of offering full customer service, Lacerda has a highly specialized and experienced staff for:

• Technical feasibility study;

• Development of personalized solutions;

• Customization of equipments;

• Assessment of infrastructure for perfect solution adjustment;

• Technical presentation of solutions, products and services on the customer’s site;

• Technical training for customers and regional partners;

• Survey of trends and development of new technologies in the international market and institutions operating in the power segment.

VIP SERVICE

Power equipments for operating safety of critical missions need the offer of maximum reliability. The control of its operating status is of extreme importance to the user.

For a perfect technical service job, Lacerda provides excellent infrastructure through the VIP Service, in which, through a contractual agreement, performs periodic check-up on the equipment (UPS or AVR), even in the absence of apparent problems.

Through this check-up, possible irregularities or component wear are prevented, providing the equipment with higher useful life and reduction of possible unexpected interruptions. A very common example is the accumulation of dust in the equipment, which goes unnoticed by the user in most cases. This fact can damage the coolers, causing overheating of the equipment, and consequent failures in the equipment.

Other aspects are also assessed during the check-up:

• The thermal conditions in the equipment installation environment (UPS and AVR) and especially the batteries;

• Physical and functional condition of the batteries;

• Imbalance of loads and overloads;

• Bad contacts in the electronic boards, connectors and terminal strips;

• Need for voltage adaptation;

• Replacement of components that have reached the end of their useful life, among others.

The VIP Service agreement, besides the preventive work, guarantees the prioritized service in the cases of equipment failure, with 24 hours availability per day, 7 days per week and considerable maximum service time reduction according to the SLA (service level agreement). The service is always executed exclusively by experienced and skilled technicians.

Advantages:

• Reduction of corrective interventions with consequent cost reduction and productivity increase;

• Better use of the useful life of equipments and batteries;

• Less depreciation of the immobilized equipment;

• Personalized service of 7x24;

• Less SLA (service level agreement);

• Maintenance log contributing to the effective quality control;

• Risk reduction;

• Reduction of maintenance cost diluted during the agreement period;

• Possibility of periodic equipment updates.

*The advantages can vary according to the agreement plan.